Classanza is an app for solo tutors and their students and parents, made by SPIREFOLD INNOVATIONS PRIVATE LIMITED. Many of our users are children. This page sets out our standards against child sexual abuse material (CSAM) and child sexual abuse and exploitation (CSAE).
1. Zero tolerance
We do not allow, anywhere in Classanza:
- child sexual abuse material of any kind, including drawn, edited or AI-made images;
- grooming — building trust with a child in order to abuse or exploit them;
- sextortion, or asking a child for sexual images or to meet;
- sexualising children in any way, including in jokes, stories or role-play;
- harassing or bullying a child.
Anyone who does this loses their account, and we report them to the police. This is part of our Terms of Service.
2. How Classanza is built to prevent it
- No strangers. A class chat contains only the teacher and the students the teacher accepted into that class. There is no way to message someone you are not in a class with.
- No student directory. Students are never listed or searchable — not by teachers, not by anyone.
- Discover is online only and has no messaging. Families can find a teacher who teaches online, and contact them by the teacher's own phone or WhatsApp. A child can use Discover only after a parent or guardian confirms.
- No accounts for children under 13. A child under 13 may not have their own account. They use Classanza only as a "My child" profile in a parent's or guardian's account, through the parent's or guardian's own sign-in. If a date of birth at sign-up shows someone is under 13, sign-up stops and asks them to ask a parent or guardian to add them from their account (My child); on that device that account cannot try again, and can remove what sign-up created. Whoever sets up a "My child" profile confirms they are the child's parent or guardian and 18 or older. Ages are what people tell us; we cannot check them.
- Extra protections for under-18s. A student aged 13 to 17 who signed up alone must confirm that a parent or guardian knows and agrees. They can use class chat only (no private chat with a teacher), cannot send call-back requests or post requirements, and cannot share their mobile with a teacher. A profile with no date of birth is treated as under 18.
- Messages are never deleted. Nobody — not even the teacher — can edit or delete a sent message, so a report made weeks later can still be checked.
- Photo checks, when photo sharing is available: every photo shared with another person is checked by Google Cloud Vision SafeSearch and by Microsoft PhotoDNA, which compares it with known child sexual abuse material. A photo stays hidden from everyone except the sender until both checks pass. If a check cannot run, the photo stays hidden.
- Student AI runs with a child-safety instruction, and shows a helpline card instead of an answer if a child may be at risk.
- Teacher tools. In a class chat, the teacher can hide a message for everyone and can switch the chat to announcements only.
3. How to report
In the app:
- Report a message: tap the message → Report, and say what is wrong. The report saves the message, the messages around it and your reason. For an under-18 account, the guardian on record is noted on the report.
- Block a person: you will no longer see their messages. They are not told.
- Saved reports do not yet reach us automatically, so also email us — tap Email our team after reporting, or write to the address below. That is how a person at Classanza sees it straight away.
Our child-safety contact (for users, Google and the authorities): Our Grievance Officer (details on our Contact page) — grievance@classanza.com
If a child is in immediate danger, call the police first: 112 in India, 999 in Malaysia.
4. What we do
When we learn of child sexual abuse material or exploitation, we:
- Remove it at once, so no one else can see it, and show a notice in its place.
- Restrict or close the accounts involved. When PhotoDNA matches a photo, that account's photo sharing is stopped at once.
- Keep the evidence on our server, where no one can open it, for 180 days or longer if the police or a court direct — only so that it can be handed to the authorities. We never view or share it otherwise.
- Report it to the authorities within 2 hours of finding it, as India's Supreme Court requires:
- India: the National Cyber Crime Reporting Portal (cybercrime.gov.in) and the local police or Special Juvenile Police Unit, under the POCSO Act and its Rules, handing over the material and its source.
- Malaysia: the Royal Malaysia Police (PDRM) and the Malaysian Communications and Multimedia Commission (MCMC).
- Acknowledge the person who reported it within 24 hours with a reference number, and tell them what we did.
5. The law we follow
India's Protection of Children from Sexual Offences (POCSO) Act, 2012 and Rules, 2020; the Information Technology Act, 2000 and its Intermediary Rules; the Supreme Court's order of 15 October 2026 on child sexual exploitation material; Malaysia's Sexual Offences against Children Act 2017; Google Play's Child Safety Standards policy; and Anthropic's Usage Policy for AI used by minors.
6. Help for children and families
- India: Childline 1098; police 112; cybercrime.gov.in or call 1930.
- Malaysia: Talian Kasih 15999; police 999.
If you are a student and something online worries you, tell a parent or another adult you trust.