Delivery Policy

1. What you are buying

A Classanza teacher plan is a digital service: use of the Classanza app on your Android phone, iPhone or iPad, with the limits of the plan you choose — active classes, a monthly allowance of AI drafts (quizzes and class notes share it), Ask with a daily fair-use limit, and a monthly number of Discover introductions. The number for each plan is on the Pricing page (Plan limits). Nothing is sent by post or courier. There is no physical delivery and no delivery charge.

Plans are bought on classanza.com, not in Google Play or the App Store. You use the plan by signing in to the app with the same Classanza account.

2. When it switches on

• Your plan switches on in your account within 1 hour of payment — usually within a few minutes. If it takes longer, email support@classanza.com and we will fix it or refund you (see below).
• You will see the new plan in the app (Profile → Your plan), and you get a receipt by email.
• If you set up automatic renewal, each renewal switches on the same way, on the day it is paid.

3. If it does not switch on

1. Close and reopen the app, and check you are signed in to the same account you used to buy the plan.
2. If it still has not switched on 1 hour after payment, email support@classanza.com with your payment reference (on your receipt or in your UPI or bank app) and the email or mobile number on your account.
3. We will switch your plan on, or refund you in full to the method you paid with (Refunds). We acknowledge your email within 48 hours.

Prices include all taxes.

Ringkasan dalam Bahasa Malaysia untuk pembeli di Malaysia: Dasar Privasi, seksyen 18.