This policy covers teacher plans bought on classanza.com from SPIREFOLD INNOVATIONS PRIVATE LIMITED. Plans are not sold in Google Play or the App Store, so a refund is never handled by Google or Apple. This policy is part of our Terms of Service. Prices include all taxes.
Teacher plans have their own terms for renewal, cancellation and refunds, set out in the full Terms.
1. Cancelling
- You can cancel any time, in one step: in the app (Profile → Your plan → Cancel plan), on classanza.com, or by emailing support@classanza.com from the email address or mobile number on your account.
- Cancelling stops the next renewal. If you set up automatic renewal (for example UPI AutoPay or a card mandate), it is stopped too. You can also stop a mandate yourself in your UPI or bank app.
- Cancelling stops the next renewal.
- Your plan stays active until its end date. After that your account becomes read-only. Nothing is deleted.
2. Monthly plans
- A monthly payment is not refunded once it has been paid.
- You keep full use of the plan until the end of that month.
3. Yearly plans
- Your first yearly payment can be refunded in full if you ask within 7 days of paying it. Your plan then ends when the refund is made.
- After those 7 days, and for any later yearly renewal, a yearly payment is not refunded. You keep full use of the plan until the end of the year.
4. Changing plan
- Moving to a bigger plan (or monthly to yearly): takes effect at once. The unused days of your current plan are credited against the new plan's price. Credit is not paid out as cash.
- Moving to a smaller plan (or yearly to monthly): takes effect at your next renewal. Nothing is refunded.
- Reaching a plan limit (for example active classes or the monthly AI drafts) is not a reason for a refund: you keep everything you have and can move to a bigger plan. If we lower a limit or raise a price, we tell you at least 30 days before your next renewal, so you can cancel first (Terms).
5. Charges made in error
You get a full refund of any payment that should not have happened, for example:
- you were charged twice for the same thing;
- a payment failed but money left your account;
- you were charged after you cancelled, or the wrong amount;
- you paid but your plan never switched on and we could not fix it (Delivery).
If we stop offering Classanza, we tell you in advance and refund the unused part of any plan you have paid for, pro rata — for a yearly plan, the days left in the year; for a monthly plan, the days left in the month.
6. The free first month
The free first month needs no card and no payment. You are never charged for it, and it never turns into a paid plan by itself.
7. How to ask for a refund
- Email support@classanza.com from the email or mobile number on your account.
- Include the payment reference (on your receipt) and what went wrong.
- We acknowledge your request within 48 hours.
- If a refund is due, it goes back to the same method you paid with (for example UPI, card or bank) within 5–7 working days of our approving it. Your bank may take a little longer to show it.
Email support@classanza.com from the email address or mobile number on your account. We acknowledge your request within 48 hours.
If you are not satisfied, you can contact our Grievance Officer (details on our Contact page) at grievance@classanza.com.
8. Tuition fees
Classanza never receives tuition fees. A refund of a tuition fee is between the family and the teacher, and we cannot make or reverse that payment.
9. Your rights under consumer law
This policy does not take away any right you have under consumer law — in India under the Consumer Protection Act, 2019, and in Malaysia under the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations. Where the law gives you more, you get more.
10. Seller details for buyers in Malaysia
The English text of the summary that Malaysia's Consumer Protection (Electronic Trade Transactions) Regulations 2012 ask for. The same summary in Bahasa Malaysia is on our Privacy Policy in Bahasa Malaysia; if the two differ, this English text prevails.
- Seller: SPIREFOLD INNOVATIONS PRIVATE LIMITED, a company registered in India (CIN U62020UW2026PTC260624). Classanza is a product of this company.
- Business address: C-1701, 17th Floor, Tower C, Civitech Stadia, Sector 79, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India.
- Website: classanza.com · Email: support@classanza.com
- What is sold: Classanza teacher plans (Starter, Growth or Studio), monthly or yearly — a digital service to use the Classanza app within that plan's limits. No physical goods are sent.
- Where it is bought: on classanza.com only, not in Google Play or the App Store.
- Price: in Malaysian ringgit (RM), inclusive of all taxes, as shown on the Pricing page before you pay. No extra charges.
- How to pay: the methods our payment partner offers in Malaysia, shown before you pay.
- Delivery: the plan is switched on in your account within 1 hour of payment, usually within minutes. If it takes longer, email support@classanza.com and we will fix it or refund you. You get a receipt by email.
- Cancelling and refunds: you can cancel at any time; the plan stays active until its end date. Refunds follow this policy.
- Terms: our Terms of Service.
- Governing law: the laws of India. If you live in Malaysia, you keep every right you have under Malaysian consumer law, including the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012.
- How to complain: email grievance@classanza.com (our Grievance Officer, details on our Contact page). We acknowledge within 24 hours with a reference number and resolve within 7 days. If you are not satisfied, you can take a claim to Malaysia's Tribunal for Consumer Claims or complain to the Ministry of Domestic Trade and Cost of Living (KPDN).