This page explains how to delete your Classanza account and its data, what is deleted, and what we must keep. Classanza is a product of SPIREFOLD INNOVATIONS PRIVATE LIMITED. The same steps are also on our Support page.
1. Delete it in the app
- Open Classanza and go to Profile → Delete my account.
- Read what will be deleted and what stays.
- Teachers: close every class first. Closing a class saves each family's final fee statement in the family's own account.
- Type the confirmation word shown on the screen.
- Tap Delete permanently.
If you have not signed in for a while, the app asks you to sign in again first. If you use Sign in with Apple, Apple asks you to confirm once more, and Apple's access for Classanza is withdrawn.
Deletion happens at once and cannot be undone. There is no recycle bin.
Remove just one child
A parent can remove one child's profile without deleting the whole account: Profile → Delete my account → Remove one child. That child's profile, attendance, payments, homework, quiz and practice history and saved doubts are deleted.
2. Ask us to delete it
If you cannot use the app, email support@classanza.com from the email address or mobile number on the account, with the subject "Delete my account". We check that the account is yours, then delete it and confirm by email.
- We acknowledge your request within 2 working days and complete it within 7 days.
- When our team deletes an account for you, we keep a copy for up to 30 days, only so that a mistake can be undone. Then it is destroyed.
3. What is deleted
- Everyone: your profile, sign-in details, settings, notifications and saved statements.
- Teachers: your classes and their students' records, attendance, fees and payment records, homework, quizzes, class notes, join codes and your public page.
- Students and parents: every child profile on the account, with their attendance, payments, homework, quiz and practice attempts and saved doubts.
Each of your teachers is told the same day that you have left.
4. What we keep, and why
| What is kept | Why | For how long |
|---|---|---|
| Your records in a teacher's own books (enrolment, attendance, fees, payments) | They are the teacher's business records | Until the teacher deletes them |
| Messages you already sent in a class chat | A conversation belongs to everyone in it | While that conversation exists in Classanza |
| Reports about messages | Safety review | As long as needed to handle the report and any legal process |
| Classanza's own plan billing records (personal bank details are removed) | Tax and company law | At least 1 year after each payment, and as tax law requires (in India up to 8 years) |
| Records of processing (logs) | Required by India's DPDP Rules | 1 year |
| A mark that the account was deleted (the date only, kept with the billing records) | So the deleted account cannot be started again | As long as the billing records |
| Evidence of child sexual abuse material, if any | Required for reporting to the police | 180 days, or as the police or a court direct |
Everything else is deleted. More detail: Privacy Policy. Questions: privacy@classanza.com.