The company
Classanza is a product of SPIREFOLD INNOVATIONS PRIVATE LIMITED.
- Registered office: C-1701, 17th Floor, Tower C, Civitech Stadia, Sector 79, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India
- CIN: U62020UW2026PTC260624
Email us
| For | We reply | |
|---|---|---|
| Help with the app, plans, payments and refunds | support@classanza.com | Within 2 working days (refund requests acknowledged within 48 hours) |
| Your personal data and privacy rights | privacy@classanza.com | Acknowledged within 24 hours; resolved within 7 days |
| Complaints, content you want removed, child safety | grievance@classanza.com | Acknowledged within 24 hours with a reference number; resolved within 7 days |
You can also write to us from the app: Profile → Help & support. You get a ticket number.
Hours: Monday to Saturday, 10:00–18:00 India time (IST). You can email at any time; complaints about child safety and intimate images are dealt with outside these hours too.
Please write from the email address or mobile number on your account, so we can check the account is yours.
Grievance Officer
Kulbhushan Goyal, Director
SPIREFOLD INNOVATIONS PRIVATE LIMITED
C-1701, 17th Floor, Tower C, Civitech Stadia, Sector 79, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India
Email: grievance@classanza.com
- Every complaint is acknowledged within 24 hours with a reference number, and resolved within 7 days.
- Intimate, nude, sexual or morphed images of you are removed within 2 hours of your complaint.
- Child sexual abuse material is removed and reported to the authorities within 2 hours of finding it.
- In India, if you are not satisfied with the Grievance Officer's decision, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days. For a consumer complaint you can also contact the National Consumer Helpline: 1915 or consumerhelpline.gov.in.
- For privacy complaints you can go to the Data Protection Board of India, or in Malaysia the Personal Data Protection Commissioner (Privacy Policy).
If a child is in danger
Call the police now: 112 in India, 999 in Malaysia. Then tell us at grievance@classanza.com. See Child safety.